Privacy Policy

Introduction

This Privacy Policy explains how Unique Yatra (“we”, “us”, “our”) collects, uses, shares and safeguards personal information when you use our website and Services, including visa assistance, tour packages, air ticket inquiries, car rentals, and travel-document services. By using our Services, you consent to the practices described here.

Who We Are & How to Contact Us

• Controller: Unique Yatra pvt ltd.
• Email: info@uniqueyatra.com
• Phone: +91 96689 06535, +91 96689 06531
• Address:Plot No: 854/1731, Bhimpur, Airport Area, Bhubaneswar, Odisha – 751020, India

Information We Collect

• Identity & Contact: Name, email, mobile number, city, nationality.
• Travel Details: Destinations, travel dates, number of travelers, package preferences, with/without flight choices.
• Document Data: For visa & document services, details from forms you submit (e.g., passport info, employer/itinerary details). We collect only what is necessary for processing.
• Technical & Usage: IP address, browser type/version, device identifiers, pages visited, referrers, time on site, approximate location, via cookies/analytics.
• Communications: Emails, calls, WhatsApp messages or chat transcripts with our support team.
• Marketing Preferences: Newsletter opt-in/opt-out and consent choices.
• Payments: If payment gateways are used, transaction references; we do not store full card details on our servers.

How We Collect Information

• Directly from you via inquiry/booking forms, account creation, emails, phone/WhatsApp, and file uploads.
• Automatically through cookies, logs, and analytics (e.g., Google Analytics/gtag).
• From third parties when needed to fulfill your request (e.g., airline PNR data, hotel confirmations, visa centers/embassies).

How We Use Your Information

• Provide and manage Services you request (visa processing, tour packages, tickets, rentals, documents).
• Communicate quotes, confirmations, updates, and status of your inquiries/bookings.
• Customize itineraries, improve our website, and enhance customer support.
• Send marketing or newsletters if you opt in (you can unsubscribe anytime).
• Comply with legal obligations, prevent fraud, and ensure platform security.

Legal Bases We Rely On

• Consent: for marketing communications, optional data you choose to share.
• Contract necessity: to process inquiries/bookings you request.
• Legitimate interests: to run, improve and secure our Services.
• Legal obligations: compliance with tax, immigration, and regulatory requirements.

Sharing & Disclosures

• Travel suppliers: airlines, hotels, visa centers, embassies/consulates, car operators, insurance providers—to fulfill your requests.
• Service providers: IT hosting, analytics, email/SMS gateways, payment processors (only as needed and under confidentiality).
• Legal & safety: when required by law, to protect rights, or investigate fraud/security incidents.
• Business transfers: during mergers, acquisitions, or restructuring, subject to this Policy.

International Data Transfers

• Your data may be transferred to/processed in other countries (e.g., where an embassy/consulate or travel supplier is located). We take reasonable steps to protect your information consistent with this Policy.

Data Retention

• We retain personal data for as long as necessary to provide Services and comply with laws. Typical ranges:

  • Inquiry/booking records: while active + up to 6 years (tax/audit).
  • Visa/document submissions: as required for processing, then securely deleted/archived per policy.
  • Marketing data: until you unsubscribe or request deletion.

Security

• We use reasonable technical and organizational measures (access controls, encryption-in-transit where applicable, staff training). No system is 100% secure; please share only necessary information.

Your Rights

• Access, correct, update, or delete your data (subject to legal limits).
• Withdraw consent for marketing at any time (unsubscribe links or email us).
• Object to or restrict processing in certain circumstances.
• Request a copy of your data in a portable format where feasible.

Cookies & Analytics

• We use cookies to run the site, remember preferences, and analyze traffic. You can control cookies via your browser settings. Disabling some cookies may limit functionality.
• We use Google Analytics/gtag to understand usage. For more control, you can use Google’s opt-out tools in your browser.

Children’s Privacy

• Our Services are not directed to children under 16. For family bookings, limited child information may be processed with the consent and involvement of a parent/guardian.

Third-Party Links & Social Widgets

• Our site may link to external websites or include social widgets (e.g., Instagram, WhatsApp). Their privacy practices are governed by their own policies.

WhatsApp & Phone Communications

• When you contact us via WhatsApp/phone, we may store conversation details to fulfill your request and maintain records. Please avoid sharing sensitive data unless necessary for processing.

Changes to This Policy

• We may update this Privacy Policy from time to time. The “Last Updated” date indicates the latest revision; continued use of our Services after changes means you accept the updated Policy.

Contact Us

Email	info@uniqueyatra.com
Phone	+91 96689 06535, +91 96689 06531
Address	Plot No: 854/1731, Bhimpur, Airport Area, Bhubaneswar, Odisha – 751020, India